FAQ Section
Q: What types of HVAC products do you offer on your website?
A: As a digital first online wholesaler, HVAC Pivot offers a wide range of HVAC products, including boilers, tankless water heaters, hydronic baseboard, air conditioners, furnaces, heat pumps, ductless systems, air handlers, thermostats, air filters, and accessories. We also offer lineset covers for your ductless systems, as well as utility DX/air-conditioning coils for your ducted air-conditioning systems. We are always increasing our inventory and the number of products we offers. If you have any product requests, be sure to contact us at info@hvacpivot.com
Q: Does HVAC Pivot provide wholesale pricing for contractors and businesses?
A: Yes, HVAC Pivot does offer discount multipliers for registered contractors and businesses. Please register for a business account on our website to access these discounts.
Q: Can I purchase HVAC products as an individual or homeowner?
A: Absolutely! We welcome all customers, including homeowners and individuals. However, please note that many of our products may only be installed by a licensed contractor who has a valid gas license. Any homeowner or individual must sign a waiver at checkout indicating that they will not attempt to install gas or fire burning equipment and will employ the assistance of a professional contractor.
Q: How can I find the right HVAC system for my needs?
A: The team at HVAC Pivot, and our knowledgeable customer support team is available to assist you with any questions for sizing your HVAC system.
Q: What is HVAC Pivot’s shipping policy?
A: We provide fast and reliable shipping on all orders. Shipping rates vary based on the size, weight, and destination of your order. We offer free shipping on qualifying orders over a certain amount. Please refer to our Pickup and Delivery page for more details.
Q: Do you offer a warranty on your products?
A: Yes, all our products come with a manufacturer's warranty. Warranty periods may vary by product and manufacturer. Detailed warranty information can be found on individual product pages.
Q: What is your return policy?
A: For detailed information about HVAC Pivot’s return policy, please refer to our warranty page
Q: How can I track my order?
A: After placing your order, you will receive a confirmation email with a tracking number. You can track your order's progress on our website or through the shipping carrier's website using this number.
Q: Can I get technical support for the products I purchase?
A: Yes, our experienced customer support team is available to help you with any technical questions or concerns. You can reach them via phone or email.
Q: Do you offer installation services for the HVAC equipment sold on your website?
A: We do not offer installation services directly, but we can connect you with a network of qualified HVAC contractors in your area who can assist with installation.